TERMS & CONDITIONS
Effective Date: 10.04.2026
1. Introduction
This website is operated by Quadra Tea Packaging LLP, under its brands The Tea Cartel and Bagan Bari.
By accessing or using this website, you agree to be bound by these Terms & Conditions.
2. Eligibility
By using this website, you confirm that:
You are at least 18 years old, or
You are using the website under the supervision of a parent or legal guardian
3. Products & Pricing
All products are subject to availability
We reserve the right to modify or discontinue products at any time
Prices are subject to change without prior notice
In the event of a pricing error, we reserve the right to cancel any affected orders
4. Orders & Acceptance
Once an order is placed, you will receive a confirmation
We reserve the right to accept or reject any order at our sole discretion
Orders may be cancelled due to:
Product unavailability
Payment issues
Incorrect pricing
5. Payment
We accept the following payment methods:
UPI
Credit/Debit Cards
Net Banking
Wallets
Cash on Delivery (where available)
All payments are processed through secure third-party gateways.
6. Shipping & Delivery
Orders are processed within 1–3 business days
Delivery timelines are typically 3–7 business days
Delays may occur due to courier performance, weather, or other external factors
For full details, please refer to our Shipping & Delivery Policy.
7. Returns, Refunds & Cancellations
No returns on opened or used tea products
Returns are accepted only for:
Damaged items
Incorrect products delivered
Refunds are processed within 5–7 working days after approval
Order cancellation is permitted within 12–24 hours of placing the order
For full details, please refer to our Return, Refund & Cancellation Policy.
8. Intellectual Property
All content on this website, including:
Logos
Product designs
Text
Images
are the exclusive property of Quadra Tea Packaging LLP and may not be used, reproduced, or distributed without prior written permission.
9. User Conduct
You agree not to:
Use the website for any unlawful purpose
Provide false or misleading information
Attempt to disrupt, damage, or compromise the website’s functionality or security
10. Limitation of Liability
To the fullest extent permitted by law, we are not liable for:
Delays caused by third-party logistics partners
Improper use of products
Allergic reactions, sensitivities, or any adverse effects arising from the use of our tea products
Any indirect, incidental, or consequential damages
11. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Jurisdiction: Courts of Siliguri, West Bengal.
12. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes are effective immediately upon posting on the website. Your continued use of the site constitutes acceptance of the revised Terms.
13. Contact Us
📧 Email: info@teacartel.in
📞 Phone: +91 9800080222
14. Business Details
Legal Entity: Quadra Tea Packaging LLP
Brands: The Tea Cartel, Bagan Bari
Registered Office Address:
2A, Sunny Tower, Sevoke Road,
Siliguri, District: Darjeeling,
West Bengal – 734001, India
GSTIN: 19AABFQ3780C1ZB
FSSAI License No.: 22825084000959