RETURN, REFUND & CANCELLATION POLICY
Effective Date: 10.04.2026
1. Nature of Products
As we deal in consumable tea products, returns are limited to ensure hygiene and quality standards.
2. Returns
We accept returns only if:
The product is damaged, or
The wrong item was delivered
❌ We do not accept returns if:
The product has been opened
The product has been used
3. Return Process
Contact us within 48 hours of delivery
Share clear photos/videos as proof of damage or incorrect item
Our team will verify and approve the request
4. Refunds
Refunds are processed after inspection and approval
Timeline: 5–7 working days
The refund will be credited to your original payment method
5. Replacements
Depending on the situation, we may offer a replacement instead of a refund
6. Order Cancellation
Orders can be cancelled within 12–24 hours of placing
Once the order is shipped, cancellation is not possible
7. Non-Returnable Items
Opened tea packs
Used products
Products without original packaging
8. Contact Us
📧 Email: info@teacartel.in
📞 Phone: +91 9800080222
9. Business Details
Legal Entity: Quadra Tea Packaging LLP
Brands: The Tea Cartel, Bagan Bari
Registered Office Address:
2A, Sunny Tower, Sevoke Road,
Siliguri, District: Darjeeling,
West Bengal – 734001, India
GSTIN: 19AABFQ3780C1ZB
FSSAI License No.: 22825084000959