SHIPPING & DELIVERY POLICY
Effective Date: 10.04.2026
1. Order Processing
All orders are processed within 1–3 business days after confirmation.
Orders are not processed on Sundays or public holidays.
During high order volumes, processing may be slightly delayed.
2. Shipping Charges
Free Shipping on all orders above ₹2000.
A standard shipping fee applies to orders below ₹2000 (calculated at checkout).
3. Delivery Timeline
Estimated delivery time: 3–7 business days from dispatch.
Timelines may vary depending on location and courier availability.
4. Serviceable Areas
We currently deliver across India, subject to serviceability by our logistics partners.
5. Order Tracking
Once shipped, you will receive a tracking link via SMS/email.
Track your order in real time using the link provided.
6. Delays & Exceptions
Delivery delays may occur due to:
Weather conditions
Natural calamities
Logistics or courier issues
Incorrect/incomplete shipping details provided by the customer
We will make reasonable efforts to keep you informed in such cases.
7. Failed Delivery Attempts
If delivery fails due to incorrect address or unavailability, the courier may attempt re-delivery.
Additional charges may apply for re-delivery in certain cases.
8. Damaged or Lost Shipments
Damaged orders: Contact us within 48 hours with photos/videos of the damage.
Lost shipments: We will coordinate with the courier partner to resolve the issue.
9. Contact Us
For any shipping-related queries:
📧 Email: info@teacartel.in
📞 Phone: +91 9800080222
10. Business Details
Legal Entity: Quadra Tea Packaging LLP
Brands: The Tea Cartel, Bagan Bari
Registered Office Address:
2A, Sunny Tower, Sevoke Road,
Siliguri, District: Darjeeling,
West Bengal – 734001, India
GSTIN: 19AABFQ3780C1ZB
FSSAI License No.: 22825084000959